Privacy Policy

1. Information we collect

Information provided

We may collect your name, business email, organization, role, credentials handled through WorkOS, billing contact, Services purchased, usage charges, invoices or payment status, communications, and feedback.

Information collected automatically

terminal.fyi does not use analytics, advertising, pixels, or session recording. Website hosting may process basic delivery and security request information, such as IP address, browser type, requested page, and timestamp. The authenticated console may use strictly necessary authentication and security storage only.

Billing metadata

Terminal retains only account ID, model, token counts, price, and billing timestamp. Billing metadata never includes prompts, outputs, cache content, IP address, latency, error data, request ID, or other inference metadata.

Inference content

All synchronous, streaming, flex, and queued Inputs and Outputs exist transiently in memory only. They are not written to logs, databases, or backups and are not used for training, evaluation, improvement, support, debugging, or opt-in capture.

Information from other sources

Business contact data may come from Customer’s organization, a referral, an event, or a professional source.

For exact inference-content commitments, see the Zero Data Retention policy.

2. How we use information

Purpose of processing

Terminal uses information to operate accounts and Services, authenticate users, process inference, calculate billing, invoice and collect payment, communicate about accounts, support, security, and product changes, comply with law, and complete corporate transactions. Billing metadata is used only for billing, invoicing, taxes, and accounting.

3. How we disclose information

Service providers and other recipients

Terminal may disclose information to GCP and Verda for inference infrastructure, Tailscale for encrypted transport, WorkOS for authentication, Stripe for billing, advisers, auditors, and insurers under confidentiality duties, authorities when legally required, corporate-transaction successors, and others at Customer’s direction or with Customer’s consent. Terminal does not sell personal information or share it for cross-context behavioral advertising, and has not done so in the preceding 12 months.

See Subprocessors for current provider information.

4. Cookies and online tracking

No advertising or analytics tracking

terminal.fyi uses no analytics, advertising pixels, retargeting, cross-site advertising, or session recording. The console may use strictly necessary authentication and security storage. A Global Privacy Control signal has no effect on Terminal’s present practices because Terminal does not sell or share personal information.

5. Retention

Retention periods

Terminal retains account, organization, and communications data as necessary for the relationship and legal duties. Billing, invoice, and tax records, including the exact billing metadata described above, are retained as legally required. Inference content is never persisted or included in backups. Custom weights and adapters remain in customer-specific encrypted Google Cloud Storage until a deletion request; active and backup copies are deleted within one day of written notice.

6. Security

Safeguards

Terminal maintains administrative, technical, and organizational safeguards, including TLS 1.2+, encryption at rest, internal private networking, and logical request and cache isolation on shared GPUs. Independent penetration testing has been completed. A SOC 2 Type I examination for Terminal Inference was completed as of May 31, 2026, and Type II is in progress. The report is available to qualified customers under NDA. No security program can guarantee absolute security.

7. Choices and requests

Your requests

You may update account data and opt out of promotional email if it is sent. Where applicable, you may request access, correction, deletion, a copy, portability, objection, or restriction by emailing help@terminal.fyi. Terminal may verify identity and apply lawful exceptions before responding.

8. California privacy disclosures

California rights

California residents may request access, correction, deletion, and information about disclosures, use an authorized agent, and exercise rights without discrimination. Terminal does not sell or share personal information as those terms are defined by California law.

9. Children

Business use only

The Services are B2B and professional services for individuals 18 and older. Terminal does not knowingly collect personal information directly from children.

10. Regional and international processing

Processing locations

Customers choose US or EU processing for inference, and inference content stays in the selected region. Account, authentication, and billing metadata are centrally processed in the US.

Transfer safeguards

If Terminal and Customer execute a data processing addendum, that addendum governs covered processing and may include the European Commission Standard Contractual Clauses or UK Addendum where applicable. Customers requiring a DPA or transfer terms may contact help@terminal.fyi.

11. Third-party sites and services

External services

The Services may link to or interoperate with third-party sites and services. Their privacy practices are governed by their own notices, and Terminal is not responsible for those practices.

12. Changes to this Policy

Updates

Terminal may update this Privacy Policy prospectively as its Services or legal requirements change. The posted effective date identifies the current version.

13. Contact

Contact information

For privacy questions or requests, contact help@terminal.fyi. Terminal is Black Arrow Labs, Inc., 1881 Page Mill Road, Office 120, Palo Alto, CA 94304, United States.